Eligible cases for requesting product returns include:

• Products with technical defects or manufacturing flaws, such as deformities, cracks, loss of color, or fading.
• Products damaged or cracked during the shipping process.
• Products delivered that do not match the ordered model or type.
• Incomplete or missing components in the delivered product (in the case of combos).

If any of the above situations are identified, we strongly advise customers not to accept the delivery and to request our delivery personnel to confirm the product's condition on the spot and initiate the return process. Failing to do so, customers are kindly requested to report any defective products to us within 3 days from the date of receipt to facilitate a replacement. Beyond this 3-day window, we may be unable to provide assistance, as it will be assumed that the customer accepted the delivered product as is.

General conditions and regulations for returns:

• Products deemed defective must be verified as such by our company's staff.
• The product must retain its original packaging and exterior, free from scratches, dents, or external damage.
• The return period shall not exceed 3 days from the date of receipt, as indicated on the purchase invoice or delivery receipt.
• Complete documentation must be provided, including receipts, invoices, and delivery notes.

However, for certain products, we may implement distinct return conditions and regulations. During the sales consultation process, we will furnish detailed information regarding the return period and procedure for each specific product.

Regarding refund fees, we assure complete reimbursement if the fault lies with our company. The refund process may involve replacing the product for the customer. In cases where the product is no longer available in our inventory, we commit to a 100% refund of the amount paid to the customer through payment methods such as Cash on Delivery (COD) or bank transfer